Terms & Conditions

Delivery information 
Delivery is provided at no additional charge to you to UK mainland, including Channel Islands.

Orders received before 2pm are usually despatched for next day delivery. For mattress sales we will call you to arrange a suitable delivery date convenient to you or alternatively please give us a call. Delivery is free for Monday to Friday 8.30am - 5.30pm. If you require an alternative delivery time, an AM delivery can be organised for £10, a pre 9.30am weekday delivery or a Saturday delivery is £30.

Please note, we use TNT courier company to deliver our products to customers nationwide. TNT (and all other national courier companies) only deliver goods to the hall of the customers house due to insurance issues. Whilst many drivers are still happy to help customers by taking the mattress upstairs, please be aware that this is not guaranteed.

Returns and Cancellation Policy 
Cancellation 
You may cancel your order within 24hours of the items being ordered, any money taken from your account will be refunded to your account within 7 days. To cancel your order, please call customer services.

Faulty 
If items arrive damaged or are faulty, please call customer service for a replacement or refund within 7 days of delivery.

Refunds – 60 Night Money Back Trial
If you change your mind once orders are delivered, simply return the mattress within 61 days for a ‘no quibble’ refund. Please save original packaging and call before returning item. For your convenience we can also arrange for the mattress to be collected for an additional charge of £60.

To qualify for the full refund, mattresses must be returned in good condition. Once we receive the mattress you will be refunded the full purchase price (less any collection charges) will be sent to you within 7 days.

Please note the 60 Night Money Back Trial is only for mattresses. It does not cover pillows or toppers.

Allergies
Our full SleepForm range of products are hypo-allergenic, anti-dustmite, anti-bacterial, antifungal and suitable for those with asthma. The glue binding the layers of memory foam contains latex.

Bed Bases
The SleepForm memory foam mattresses are suitable for all bed bases including divan and slatted bases. This mattress can also be placed on the floor for short periods of time, although it shouldn't be placed permanently on the floor as the mattress will need to breath.

Security and Privacy

The security and privacy of your information and personal details are top priority to SleepForm™. All online purchases take place in a safe environment using the latest security technology to protect our customers.

We encrypt your credit card information to ensure your transactions are private and protected whilst online. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection.

You can browse our site without disclosing your personal information. When taking an order we will ask whether you would like us contact you time to time about SleepForm™ special offers and product launches. If you prefer not to be contacted we will always respect your wishes.

Please note SleepForm™ will never make your information available to third parties.

UK Fire Standards Approved

All our products are made in the UK to the highest standard. All our products conform to schedule 1, Part 1: The Furniture and Furnishings (Fire) (Safety) Regulation 1988 (amended 1989,1993). UK Fire regulations are very stringent and foreign imports will normally not comply.

15 Year Mattress Warranty (pro-rata)

The warranty on the mattress includes changes or defects that cause visible indentation of more than 2cm in the memory foam material. This warranty does not cover normal changes in the hardness or properties that do not affect the pressure relieving principles. The warranty is only valid if the product is used and handled as described. The warranty will not be valid if: 1. The product has been incorrectly stored. 2. Repairs or alterations have been carried out without our approval. 3. The product has suffered malicious damage. 4. The notice of defects has not been given within the specified period. To claim you must present proof of payment. The warranty period starts from date of delivery. The warranty pro-rata rate is: 1 year full warranty. 2nd- 5th year – 50% of the current rertail price in form of credit. 6th – 15th year – 5% reduction p.a. on remainder in form of credit.

The warranty on the mattress cover is valid for 1 year. The warranty is valid against any manufacturing defect arising from poor workmanship, materials or assembly of the mattress.

4 YearTopper and Pillow Warranty

The warranty is valid against any manufacturing defect arising from poor workmanship, materials or assembly of the product. The warranty covers changes or defects that cause visible indentation of more than 2cm in the memory foam material. This warranty does not cover normal changes in the hardness or properties that do not affect the pressure relieving principles. The warranty is only valid if the product is used and handled as described. The warranty will not be valid if:
1. The product has been incorrectly stored.
2. Repairs or alterations have been carried out without our approval.
3. The product has suffered malicious damage.
4. The notice of defects has not been given within the specified period.

To claim you must present proof of payment. The warranty period starts from date of delivery.

The warranty pro-rata rate is 1 year full warranty. 2nd- 4th year – 50% of the current retail price in form of credit.